Data protection
1. Data Controller
The entity responsible for processing personal data on this website is:
Wyniger Management AG
Raphael Wyniger
Leonhardsgraben 36
4051 Basel
Switzerland
Email: info@wyniger.com
Website: www.wyniger.com
2. General Information
The protection of your personal data is important to us. We process your personal data confidentially and in accordance with the applicable data protection regulations, in particular the Swiss Data Protection Act (DSG) and — where applicable — the EU General Data Protection Regulation (GDPR).
Personal data is any information relating to an identified or identifiable individual.
3. Processing of personal data
We process personal data in particular in the following cases:
- when visiting our website
- when contacting us via email or the contact form
- when making reservations or bookings
- when subscribing to our newsletter
- when using our online services
- when applying for a job
- in connection with guest reviews
- for contract processing and customer support
In particular, the following data may be processed:
- Surname and first name
- Address
- Telephone number
- Email address
- Payment details
- Booking and stay details
- IP address
- Device and browser information
- Website usage data
4. Purposes of data processing
We process personal data in particular for the following purposes:
- Provision and optimisation of our website
- Processing of enquiries
- Execution of bookings and contracts
- Customer communication
- Sending of newsletters
- Improvement of our services
- Security and prevention of misuse
- Compliance with legal obligations
- Marketing and analysis purposes
5. Legal bases
Where the GDPR applies, the processing of personal data is based in particular on the following grounds:
- Your consent
- Performance of a contract or implementation of pre-contractual measures
- Legal obligations
- Legitimate interests of our company
Our legitimate interests include, in particular, the secure operation of our website, the optimisation of our services, and marketing and analysis purposes.
6. Disclosure to third parties
We may disclose personal data to service providers and partners to the extent necessary to fulfil our services.
These include in particular:
- IT and hosting service providers
- Booking and reservation systems
- Payment service providers
- Newsletter service providers
- Analytics and marketing providers
- Review platforms
These recipients process personal data exclusively on our behalf or on the basis of their own legal obligations.
7. Data transfer abroad
Personal data may also be transferred to countries outside Switzerland or the European Economic Area (EEA), in particular to the USA.
Where the level of data protection in the country concerned is not adequate, we take appropriate safeguards, in particular by entering into standard contractual clauses in accordance with the requirements of Swiss data protection law and — where applicable — the GDPR.
8. Retention period
We process and store personal data only for as long as is necessary to fulfil our contractual and legal obligations or for other purposes not related to the processing.
Statutory retention obligations remain reserved.
9. Data security
We implement appropriate technical and organisational security measures to protect personal data against loss, misuse, unauthorised access or unauthorised disclosure.
Our website uses SSL or TLS encryption.
10. Cookies and similar technologies
Our website uses cookies and similar technologies. Cookies serve in particular to enhance user-friendliness, security, and the analysis and optimisation of our website.
You can set your browser to block or delete cookies. This may restrict certain functions of the website.
Where required by law, we will seek your consent for the use of certain cookies and tracking technologies.
11. Server log files
When you visit our website, technical information is automatically collected, in particular:
- IP address
- Date and time
- Browser type
- Operating system
- Referrer URL
- Hostname of the accessing device
This data is used to ensure the stable and secure operation of the website.
12. Contact form and communication
If you contact us via email or the contact form, we process the information you provide to handle your enquiry.
This processing is carried out to implement pre-contractual measures, to fulfil a contract, or on the basis of our legitimate interest in efficient communication.
13. Newsletter
If you subscribe to our newsletter, we will use your email address solely for the purpose of sending you the newsletter and related information.
Registration is carried out using a double opt-in procedure.
You can unsubscribe from the newsletter at any time via the unsubscribe link in the newsletter or by contacting us.
14. Review platforms and guest feedback
To collect guest reviews, personal data may be transferred to external service providers such as:
Processing is carried out exclusively for the purpose of collecting and managing guest feedback.
15. Use of Google services
We use services from:
on our website. This may include, in particular, the following services:
- Google Analytics
- Google Maps
- Google Fonts
- YouTube
- Google Ads / Remarketing
In this context, personal data may be transferred to Google’s servers.
Google Analytics
Google Analytics is used to analyse the use of our website. Google uses cookies that may collect information about the use of the website.
We use IP anonymisation features where available.
You can prevent the storage of cookies by adjusting your browser settings accordingly.
16. Social media plugins
Our website may contain plugins or links to social networks, in particular:
When you visit the relevant pages, data may be transmitted to the respective providers.
17. Rights of data subjects
Under applicable data protection law, you have the following rights in particular:
- Access to personal data being processed
- Rectification of inaccurate data
- Erasure of personal data
- Restriction of processing
- Objection to data processing
- Disclosure or transfer of data
Where processing is based on your consent, you may withdraw this consent at any time with effect for the future.
18. Right to lodge a complaint
Data subjects have the right to lodge a complaint with the competent data protection authority.
Competent supervisory authority in Switzerland:
Federal Data Protection and Information Commissioner
Further information: FDPIC
19. Changes to this privacy policy
We reserve the right to amend this privacy policy at any time to ensure it complies with current legal requirements or to implement changes to our services.
The current version published on our website shall apply.